Privacy Policy sivp7 –
User Data Protection

Welcome to the sivp7 Privacy Policy. We understand how important privacy is to every user, especially when it involves personal information and financial transactions. sivp7.net is operated with full responsibility, and we take our data protection obligations very seriously.

This Privacy Policy describes the types of personal information we collect from you when you use the sivp7 platform, the purposes of that collection, the parties who may receive it, how long we retain it, and your rights regarding your personal data.

Sivp7 operates in accordance with sound data protection principles. We only collect data that is genuinely necessary to deliver the best service to you, and we will never sell your personal information to third parties for marketing purposes.

Sivp7 collects various types of personal information depending on how you interact with our platform. The following is a detailed explanation of the data categories we collect:

Data You Provide Directly

• Registration information: full name, date of birth, identification card or passport number, email address, and mobile phone number.
• Address information: current residential address including city, state, and postcode in Malaysia.
• Financial information: bank account number, account holder name, and e-wallet type (Touch 'n Go, GrabPay, Boost) used for deposit and withdrawal transactions.
• KYC verification documents: copies of your national ID, passport, or other supporting documents submitted during the identity verification process.

Automatically Collected Data

• Device information: device type, operating system, phone model, screen resolution, and unique device identifier.
• Network information: IP address, internet service provider (ISP) name, and estimated geographic location based on IP.
• Activity data: login history, games played, bets placed, session duration, and platform usage patterns.
• Transaction data: complete records of all deposits, withdrawals, bonuses claimed, and gambling activity on the sivp7 platform.

Sivp7 uses your personal data only for lawful, necessary, and relevant purposes in connection with the delivery of our platform services. We will not use your data for any other purpose without obtaining your consent first, unless required by law.

Primary Purpose of Data Use

• Account management: Create, verify, and maintain your user account, including the KYC process required to confirm your identity.
• Transaction processing: Process all deposits and withdrawals securely and accurately, ensuring your funds reach the correct destination.
• Fraud prevention: Detect and prevent fraudulent activity, money laundering, and unauthorized use of the platform by any party.
• Legal compliance: Fulfil reporting and compliance requirements with the relevant regulatory authorities.
• Personalized experience: Personalize content, promotions, and game recommendations based on your preferences and usage patterns.
• Service communications: Send important notifications related to your account, transactions, promotions, and policy updates that affect you.
• Customer support: Resolve inquiries, complaints, and support requests you submit to the sivp7 support team.

Sivp7 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share limited information with specific parties in order to deliver our services to you.

Parties That May Receive Your Data

• Payment processors: Payment service providers such as FPX, Maybank2u, CIMB Clicks, Touch 'n Go, GrabPay, and Boost receive only the minimum transaction data required to process your payment.
• Game software providers: Third-party game providers that supply game content on the sivp7 platform may receive anonymised user identifiers solely for the purpose of delivering functional gameplay.
• Analytics providers: Analytics services that help us understand platform usage patterns for continuous improvement, with all data fully anonymized.
• Regulatory authorities: sivp7 will disclose required information to the relevant authorities when mandated by law or court order.

Protecting your personal data is sivp7's highest priority. We continuously invest in the latest security infrastructure to keep your information safe from both external and internal threats.

Our Layers of Protection

• 256-bit SSL encryption: All communications between your browser or app and the sivp7 servers are encrypted using the latest TLS protocol, making your data unreadable even if intercepted.
• Secure servers: Your data is stored in data centres protected by high-grade physical and digital security with strict access controls.
• Employee access control: Only sivp7 staff who require access to your data based on their specific job role are permitted to do so, with full monitoring in place.
• 24/7 Monitoring: Automated monitoring systems are active around the clock to detect and respond to any unauthorised access attempts.
• Periodic backups: Your data is periodically backed up to a separate, secure location to ensure service continuity.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We encourage you to take an active role in protecting your account by using a strong password and not sharing your login credentials.

Sivp7 uses cookies and similar tracking technologies to enhance the user experience, enable certain platform functions to operate correctly, and understand how users interact with our website.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helps us measure page performance, load times, and technical issues for continuous improvement. All collected data is anonymized.
• Functional cookies: Save your preferences such as language, region, and display settings to provide a more personalized experience.
• Marketing cookies: Enables us to display more relevant promotions and offers based on your interests. These cookies can be disabled through your browser settings.

Sivp7 respects and upholds your rights regarding personal data. You have control over your information, and we provide straightforward mechanisms for you to exercise those rights.

• Right to access: You may request a copy of the personal data we hold about you at any time. Such requests will be processed within 14 working days.
• Right to rectification: If any of your personal data is inaccurate or outdated, you have the right to request that we update it promptly.
• Right to erasure: Under certain circumstances, you may request that we delete your personal data, subject to legal obligations and active operational requirements.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes or certain other purposes not required by law.
• Right to data portability: You may request that we provide your personal data in a machine-readable format for transfer to another service provider.
• Right to restrict processing: Under certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.

To exercise any of the rights above, please contact the sivp7 support team via live chat or email at [email protected]. We will respond within a reasonable timeframe and will not charge any fees for legitimate requests.

Sivp7 retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data: For as long as your account remains active and you continue using sivp7 services, we will retain all data associated with your account.
• After account closure: Transaction data and financial records are retained for a minimum of 7 years after account closure to comply with anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, or longer if required by law.
• Communication logs: Customer support correspondence records are retained for 3 years for service quality and dispute resolution purposes.

Once the required retention period has expired and no legal obligations prevent it, sivp7 will securely delete or anonymise your personal data.

Sivp7 is an entertainment platform strictly restricted to users aged 18 years and above only. We do not knowingly collect or process any personal data from individuals under the age of 18.

• If we discover that an underage user has registered an account by providing false information, we will immediately terminate that account and delete all associated data.
• Parents or guardians who believe their child has registered on sivp7 without permission are encouraged to contact us immediately at [email protected].

Sivp7 also fully supports the Responsible Gaming which offers self-control tools including time limits, deposit limits, and self-exclusion options for users who need assistance.

Sivp7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or newly introduced platform features. When material changes are made, we will notify you via a prominent notice on the platform or through your registered email.

If you have any questions, concerns, or wish to exercise any of your privacy rights, the sivp7 Data Protection Officer team is ready to assist you.

• Live Chat: Reach us via the live chat widget on the sivp7 platform – available 24/7 all year round.
• Email: [email protected] – we aim to respond within 12 hours on business days.
• For general questions about privacy and security, you may also refer to the FAQ us.